InTouch Emails

When we send email messages to parents, we often use a bulk messaging facility which is part of our student data management system. This sends messages via Capita servers and appears to be from
As many other schools use the same facility, thousands of email messages can be sent each week.  It appears that some email providers decide to classify these bulk emails as spam and choose to either reject the message, or deliver it to your spam/junk folder, this is beyond our control.
To avoid emails going into your spam/junk folder, you can tell your email provider to not class the email address as spam. Depending on provider, the setting may be known as "whitelist", "safe senders list" or a “rule” in settings. Guidance should be available through your provider on how to change these settings.  Help for the two of the most popular providers, Gmail and Outlook, can be found at the end of this document.
Known providers intermittently blocking bulk emails include BT Internet, AOL and Sky.
Changing spam/filtering settings in Gmail and


In Gmail you create a filter rule. Online help can be found by clicking the Settings Cog and help within Gmail, and then typing “rule”.
Create a rule using an existing email found in your spam
  1. Open Gmail
  2. Go into your spam folder and select the checkbox next to the email sent from us
  3. Click More (3 vertical dots icon) at the top right
  4. Click "Filter messages like these"
  5. Click Create filter
  6. Tick the box "Never send it to spam"
  7. Click Create filter

Create a rule within settings

  1. Open Gmail
  2. Click the Settings Cog at the top right, then choose Settings from the list
  3. Click on the Filters and Blocked Addresses heading
  4. Click " Create new filter"
  5. In the from type
  6. Click Create filter
  7. Tick the box "Never send it to spam"
  8. Click Create filter


In you add addresses to a safe senders list
Online help can be obtained by clicking the question mark help search tool at the top right within and typing “safe senders”.
Add to safe senders list from an email in you spam
  1. Open Outlook
  2. Go into your Junk Email folder and open the email from us
  3. Click More (3 horizontal dots icon) at the top right of the email
  4. Click "Add to Safe Senders"
  5. Click Ok to confirm
Add to the safe senders list in settings
  1. Open Outlook
  2. Click the Settings Cog in the top right, then "View all Outlook settings" at the bottom.
  3. Click on "Email"
  4. Click on "Junk Email”
  5. Click "Add" under Safe Senders and Domains
  6. Add the address and hit enter
  7. Click "Save"